Privacy Policy

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Welcome to AGENT ONE Travel. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our mobile application,
website, or any services offered by AGENT ONE Travel, operated by Journey Online.

By accessing or using our services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect personal and non-personal information to provide you with the best possible service.

Personal Information

• Name
• Email address
• Phone number
• National ID / Passport (for visa processing)
• Travel preferences and destination data
• Billing and payment information
• Location data

Non-Personal Information

• Device type and operating system
• IP address
• Usage data and browsing behavior
• Cookies and similar tracking technologies
• Location information for service improvement and analytics

2. How We Use Your Information

• Book flights, hotels, group tickets, and insurance
• Apply for visas and provide travel documentation
• Manage B2B and B2C user accounts
• Provide customer support
• Send booking confirmations and service updates
• Improve user experience and app performance
• Comply with legal requirements
• Enable location-based features for better travel planning

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Airlines, hotels, visa agencies, and insurance providers (for service delivery)
• Trusted third-party service providers (e.g., payment processors)
• Government or legal authorities, when required by law
• Business partners (in B2B cases, with consent)

4. Data Security

We implement strong security measures to protect your information:

• SSL encryption for all data transmission
• Secure servers with restricted access
• Regular system monitoring for threats

Despite our efforts, no method of transmission over the internet is 100% secure.

5. Your Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Disable cookies via your browser settings

To request any of the above, contact us at: agent1pk1@gmail.com

6. Cookies and Tracking

We use cookies to enhance user experience, understand user behavior, and improve our services. You can disable cookies in your browser settings, though this may limit app functionality.

7. Third-Party Links

Our app and website may contain links to third-party platforms. We are not responsible for the privacy practices of those platforms. We recommend reviewing their privacy policies separately.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

AGENT ONE
📧 Email: agent1pk1@gmail.com
📞 Phone: +92 321 9667908 | +92 0316 8146868
🌐 Website: https://agent1.pk